Arctis 1 Wireless mic not working – How to fix it

There are many problems that can show up with microphones failing to work properly, and it is quite irritating when you are in the midst of a game and suddenly experience these sound interruptions. In particular, Arctis 1 microphones seem to have this problem frequently, because they do not have exceptionally high sound quality.

Arctis 1 microphones are not bad in their build, and they offer a flexible option especially when you are starting out with using headsets during your gaming experiences. The only issue is that the microphone is serviceable and functional, but does not particularly have good audio – in many cases, you are better off buying a wired headset option.]

If you are experiencing issues with your Arctis 1 wireless mic, the solution is fortunately easy to implement – because you might simply need to perform some updates to your drivers. There are also additional solutions, which we will discuss in this article.

Before we begin, what is the Arctis 1 microphone?

The Arctis 1 represents the answer to the problem of numerous games lacking the support for voice chats, but comes at an economical price and in a flexible design. The headset has all the usual elements you would expect from a typical headset, as it uses a USB-C dongle that connects to a Nintendo Switch.

It also allows game audio alongside voice chats, as well as an allowance for USB-A extension cable to allow you to connect it to any game console or PC.

What are some of the causes for Arctis 1 microphone not working?

As we mentioned earlier in the article, most of the issues relate to the microphone – but what are the reasons behind it?

The most common reasons here can also apply to other Arctis microphones, and they include:

  • A muted microphone
  • Not selecting the default devices
  • The mic access is blocked
  • Audio levels that you have not adjusted

None of these reasons are too complicated to handle on your own, as you will see in the next section of this guide.

How to fix the Arctis 1

First: Allowing microphone access to the device

If you notice that the microphone is not working, the first place to check is whether the microphone access is blocked. If this is the case, you need to unblock it before testing it again – which can happen at times. While the microphone symbol pops up when you connect the headset, you may accidentally block its access.

These steps can help you restore its permission:

  1. Press the Windows logo key on your keyboard, and in the resulting menu search bar, type ‘Microphone’. Select the ‘Microphone Privacy Settings’.
  2. In the menu, check the ‘Allow Apps to Access Your Microphone’ tab. Make sure that the toggle is ‘on’, and this will allow apps to use the microphone.
  3. Scroll down, and select the apps that you will allow to access the microphone.
  4. Check the mic again to see if it works. If the issue persists, check the steps we will outline below.

Second step – Updating the audio driver

While these updates do not come regularly, they have a great importance to your computer’s functioning status; so you want to ensure your audio drivers are up to date. You can also set them up to update automatically.

Doing updates is quite easy, because you only need to go to the manufacturer’s website and go to their Driver page. You can then check for headset or mic updates from here. If there are any, download them, restart the computer, and see if the problem is solved.

Third step – adjust the audio settings

In a perfect world, your laptop or computer should detect automatically when you are using the mic and then set it up as the main device – however, this is not the case at all times.

In many cases, you will need to set up the headset manually, and adjust the audio settings through these steps:

  1. At the bottom right of your taskbar, you can right-click on the sound icon (speaker icon).
  2. Select ‘Sounds’.
  3. Select the Recording tab, then select the option ‘Microphone SteelSeries Arctis 1’ option. Choose ‘Set as default’. If the Arctis 1 is not an option, right-click the empty space and select ‘Show disabled devices’.
  4. Select ‘Microphone SteelSeries Arctis 1 chat’, then choose ‘Properties’.
  5. In the properties window, select the Levels tab, and then drag the mic slider to the top. Select ‘OK’.
  6. Apply the change.
  7. Test the mic again to see if the problem persists. If it does, go to the last option.

Fourth: Install the SteelSeries Engine software (the latest version)

If all the options above fail, or you want to ensure the headset is at its best performance, then you must ensure the software backing it up is of the latest version. In fact, the main website will have this as the main form of advice when you are troubleshooting any Arctis mic. If there is a problem, then the software should alert you to any issues going on with the mic.

Once you can download the latest software from SteelSeries, you can always get plenty of great information about the headset itself, as well as additional SteelSeries products. If you lack the software in its latest version, download the newest one from their website. After it downloads, check your headset and mic to ensure they are working and make any adjustments.

However, if this solution fails, you can check a multitude of other possible issues. For instance, you can see if the headset batteries are fully charged, the ports are working correctly and are clean, and ensuring all components are in working order – including the cord (it should not be pinched).

If these issues are not the problem, it could be a case of issues on the other end. If another person complains that they cannot hear you, then ask them if there are problems on their end – you might even be surprised that you are not the issue in the first place.

Summary of what to do when your mic fails

Possible cause of failure
Muted microphone or lack of access
Check to see if the mic is on and connected

See if the other person has the issue

Allow mic access in the Settings menu

Outdated drivers
Update your drivers

Install the latest SteelSeries software

Low volume
Manually adjust the audio settings on the computer

Final thoughts

Hopefully, the issue of a non-responsive Arctis 1 mic can be resolved through taking these steps to rectify the problem. If it unfortunately persists, despite your best efforts to rectify it, then you may need to take the mic for fixing, or buy a new one.

About William Novasco

William Novasco has been gaming ever since he was a little kid, and at 35 he aims at achieving the impossible by ensuring that gamers get the perfect experience when gaming, by utilizing the relevant hardware and software. He has managed to score wins by winning in the various gaming series, an experience that has enabled him to find loopholes that gamers interact with and consequently proceed to find solutions. The reason why he prepared the various informative articles covering different aspects of the top gaming essentials but which contribute to one whole. Apart from preparing expert reviews on the various gaming gadgets and games, William loves to research on the latest technologically advanced gadgets that can be used for gaming.

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